At Fizzylady, we prioritize customer satisfaction. Please read our refund and return policies carefully to understand the guidelines for any potential issues with your purchase.

1. Return Timeframe

We strongly recommend that you inspect your order upon receiving it from the delivery personnel. As a general policy, we do not accept returns after the sale. However, if there are any issues with the product (such as damage or defects), please contact us immediately upon receipt of the item.

2. Product Condition for Return

  • Returned items must be in their original condition, with all tags intact and in the original packaging.
  • Custom-made sarees, sale items, or any discounted products cannot be returned.

3. Exceptions

  • Non-Returnable Items: Items such as custom-made sarees, sale items, or discounted products are not eligible for returns.
  • Condition of the Product: To be eligible for a return (in the case of damaged/defective items), the product must be unused, with tags and original packaging.

4. Refund Method

  • If a refund is approved (for damaged or defective items only), refunds will be processed using the original payment method (credit card, mobile payment, etc.).
  • Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.

5. Exchanges

We offer exchanges only for damaged or defective items. If you receive a damaged or defective item, please contact us within 48 hours of receipt, and we will arrange for an exchange. Please note that exchanges are subject to product availability.

6. Return Shipping

  • For any approved returns (for defective or damaged products), Fizzylady will cover the return shipping costs. A return label will be provided if applicable.
  • Customers are responsible for return shipping if a return is approved under exceptional circumstances.

7. Defective/Damaged Products

If your product arrives damaged or defective, please contact our support team at [insert contact info] within 48 hours of receiving the item. You will need to provide photos of the damage, your order number, and a brief description of the issue. We will process the exchange or refund accordingly.d returns.